Tenant Handbook

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  1. Introduction
    1. Welcome
  2. Building Operations
    1. Accounting
    2. Building Management
    3. Campus Holidays
    4. Leasing / Floor Plans
    5. Security
    6. Tenant Council
  3. Building Services
    1. Building Signage & Directory
    2. Cleaning
    3. HVAC
    4. Mail Service
    5. Maintenance Requests
    6. Forms
    7. Parking
    8. Recycling
  4. Building Amenities
    1. ATM
    2. Auditorium & Classrooms
    3. Cafe / Food Service
    4. Exercise Room
    5. Wellness/Mothers Room
  5. Building Security
    1. Building Access
    2. Deliveries
    3. Emergency Help Stations
    4. General Office Security
    5. Identification Badges
    6. Security Escort Services
  6. Emergency Procedures
    1. Introduction
    2. Active Shooter
    3. Bomb Threat
    4. Criminal Actions
    5. Elevator Malfunction
    6. Emergency Contacts
    7. Evacuation
    8. Fire and/or Hazardous Spill
    9. Fire and Life Safety
    10. H1N1 Influenza Virus
    11. Homeland Security Threats
    12. Medical Emergency
    13. Public Access Defibrillation Program
    14. Power Failure
    15. Severe Weather
  7. Shuttle / Public Transportation
    1. Public Transportation
  8. Policies and Procedures
    1. Moving Policy
    2. Smoking
    3. Personal Electronics/ Appliances
    4. Service Animal Policies

Building Management

The Transwestern Facilities Management Office is located in the Johns Hopkins at Keswick, North Building, Suite 2500.  The office is open from 7:30 AM to 5:00 PM on Monday through Friday, and Engineering staff runs 24 hours a day, 7 days per week, and 365 days per year.  Our talented team of professionals is available to provide Legendary Service to our tenants on campus. 

Founded with an entrepreneurial spirit that still thrives today, Transwestern is a full-service real estate firm operating coast to coast. We are a private company with the ability to quickly adapt to the needs of our clients and execute a broad array of commercial real estate services that are supported by national resources and coordinated delivery.

Specializing in agency leasing, property and facility management, tenant representation, corporate advisory, investment and finance, healthcare advisory, development and research provides services for a broad range of property types including office, industrial, retail and multi-family.

Transwestern is known nationally for consistently delivering value and results to our clients. We focus on our clients’ individual business needs and offer highly consultative, customized real estate solutions and local market expertise. Strong, lasting client relationships based on integrity, trust and market-leading performance provide the foundation for our success.

With over 1,873 team members in 33 markets across the U.S., Transwestern operates through six distinct functional lines of business - agency leasing, property and facility management, capital markets, tenant advisory, development and research. A diversified operating company, Transwestern is active in the real estate service, development and investment management businesses.  Our product specialties include office, industrial, retail, land, multifamily and healthcare.

In 2012, Transwestern oversaw the leasing and management of 1,404 properties, representing 283 million square feet.  Transwestern’s national property management portfolio includes more than 856 properties, encompassing 211 million square feet.

Transwestern is the largest exclusively 3rd-party property management company in the Baltimore market, as ranked by the Baltimore Business Journal.

 

Please do not hesitate to contact the Transwestern campus facilities office for Johns Hopkins:

Phone:

Email:

443-997-0680

KeswickFacilities@transwestern.com
Address:

3910 Keswick Road, Suite N2500

Baltimore, MD 21211

 

We have an incredibly talented and dedicated team of professionals assigned to the campus, including:

 

Scott Richardson, CEM®, CEA®, FMA® - Senior Vice President, Director of Facilities

Office Phone 410.735.4087

Email scott.richardson@transwestern.com  

 

 

 Kathy Bauer - Property Manager

Office Phone 443.997.0681

Email kathy.bauer@transwestern.com