Tenant Handbook

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  1. Introduction
    1. Welcome
  2. Building Operations
    1. Accounting
    2. Building Management
    3. Campus Holidays
    4. Leasing / Floor Plans
    5. Security
    6. Tenant Council
  3. Building Services
    1. Building Signage & Directory
    2. Cleaning
    3. HVAC
    4. Mail Service
    5. Maintenance Requests
    6. Forms
    7. Parking
    8. Recycling
  4. Building Amenities
    1. ATM
    2. Auditorium & Classrooms
    3. Cafe / Food Service
    4. Exercise Room
    5. Wellness/Mothers Room
  5. Building Security
    1. Building Access
    2. Deliveries
    3. Emergency Help Stations
    4. General Office Security
    5. Identification Badges
    6. Security Escort Services
  6. Emergency Procedures
    1. Introduction
    2. Active Shooter
    3. Bomb Threat
    4. Criminal Actions
    5. Elevator Malfunction
    6. Emergency Contacts
    7. Evacuation
    8. Fire and/or Hazardous Spill
    9. Fire and Life Safety
    10. H1N1 Influenza Virus
    11. Homeland Security Threats
    12. Medical Emergency
    13. Public Access Defibrillation Program
    14. Power Failure
    15. Severe Weather
  7. Shuttle / Public Transportation
    1. Public Transportation
  8. Policies and Procedures
    1. Moving Policy
    2. Smoking
    3. Personal Electronics/ Appliances
    4. Service Animal Policies

Tenant Council

One of our “secrets of success” is the Tenant Council.  The Tenant Council, which meets on a quarterly basis, is made up of a representative from each tenant in the building.  In addition, line level and middle managers from the major vendors are also represented, including janitorial, food service, security, and other vendors who add value through their attendance.  The quarterly meetings are an excellent opportunity for the management team to disseminate information to tenants, for tenants to provide feedback on services at the building, and for all parties to keep open lines of communications with one another.

In today’s increasingly sophisticated tenant environment, tenants are particularly concerned with management’s ability to respond effectively to their needs.  Transwestern prides itself on the relationships that we have established with our tenants.  We are extremely proactive in this regard and demand the highest level of professional service from our management, engineering, and contract personnel who interact with our tenants on a daily basis.  A commitment to tenant satisfaction, combined with exceptional campus facilities service, provides our tenants with a positive business environment and our owners with asset value enhancement.

Please contact the Facilities Management Office comments or questions regarding the scheduled Tenant Council meeting at 443.997.0680 or KeswickFacilities@Transwestern.com.