Tenant Handbook

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  1. Introduction
    1. Welcome
  2. Building Operations
    1. Accounting
    2. Building Management
    3. Campus Holidays
    4. Leasing / Floor Plans
    5. Security
    6. Tenant Council
  3. Building Services
    1. Building Signage & Directory
    2. Cleaning
    3. HVAC
    4. Mail Service
    5. Maintenance Requests
    6. Forms
    7. Parking
    8. Recycling
  4. Building Amenities
    1. ATM
    2. Auditorium & Classrooms
    3. Cafe / Food Service
    4. Exercise Room
    5. Wellness/Mothers Room
  5. Building Security
    1. Building Access
    2. Deliveries
    3. Emergency Help Stations
    4. General Office Security
    5. Identification Badges
    6. Security Escort Services
  6. Emergency Procedures
    1. Introduction
    2. Active Shooter
    3. Bomb Threat
    4. Criminal Actions
    5. Elevator Malfunction
    6. Emergency Contacts
    7. Evacuation
    8. Fire and/or Hazardous Spill
    9. Fire and Life Safety
    10. H1N1 Influenza Virus
    11. Homeland Security Threats
    12. Medical Emergency
    13. Public Access Defibrillation Program
    14. Power Failure
    15. Severe Weather
  7. Shuttle / Public Transportation
    1. Public Transportation
  8. Policies and Procedures
    1. Moving Policy
    2. Smoking
    3. Personal Electronics/ Appliances
    4. Service Animal Policies

Emergency Help Stations

The Johns Hopkins at Keswick Campus recently installed new Emergency Phones around the Campus.  Many of these phones are installed in the areas where you will most likely travel in your day to day business.  To view an example of an emergency phone attached to the outside of the building, click here. To view an example of a building exterior stand alone Emergency Phone, click here.

These phones were chosen because of their reliability and their ease of use for a person who feels they are being threatened and in immediate danger. 

They are not intended to make routine inquiries from Security.

The Emergency Phones are clearly labeled with the word “EMERGENCY” and has an illuminated blue light at the top.  It is a good practice to note the locations of the Emergency Phones as you move around the Campus day to day.

To activate one of these Emergency Phones you will push the large red button on the front of the phones.  Several things will happen once you do this:

  • The blue light on the top of the phone will start to flash providing Security a quick way to locate you as they respond;
  • A siren located on the unit will start to make noise.  The intent of this siren is to alert others in the area and possibly cause an attacker to flee;
  • A phone call is placed to the Campus Security Command Center.  The Security Guard will receive information about your location when this call is received and they know immediately that your call is from an Emergency Phone;
  • An indicator light on the front panel of the phone is illuminated red so that a person with a hearing disability can see that the phone has been activated.

Once Security answers the phone:

  • The siren will be silenced and you will be able to communicate, hands free, with the Security Dispatcher on the Campus.  You will be able to advise the Dispatcher what is happening that makes you fearful, so that they can advise the Security Guards that are responding to your location.  The Security Dispatcher can hear what is happening near the phone even if you are not able to speak;
  • The blue light on the phone will continue to flash throughout the call;
  • The indicator light on the front panel of the phone will change from red to green indicating that Security has answered the phone.

When Security hangs up the phone:

  • The blue light will stop flashing;
  • The call will be disconnected;
  • The indicator light on the front panel of the phone will be turned off.