Tenant Handbook

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  1. Introduction
    1. Welcome
  2. Building Operations
    1. Accounting
    2. Building Management
    3. Campus Holidays
    4. Leasing / Floor Plans
    5. Security
    6. Tenant Council
  3. Building Services
    1. Building Signage & Directory
    2. Cleaning
    3. HVAC
    4. Mail Service
    5. Maintenance Requests
    6. Forms
    7. Parking
    8. Recycling
  4. Building Amenities
    1. ATM
    2. Auditorium & Classrooms
    3. Cafe / Food Service
    4. Exercise Room
    5. Wellness/Mothers Room
  5. Building Security
    1. Building Access
    2. Deliveries
    3. Emergency Help Stations
    4. General Office Security
    5. Identification Badges
    6. Security Escort Services
  6. Emergency Procedures
    1. Introduction
    2. Active Shooter
    3. Bomb Threat
    4. Criminal Actions
    5. Elevator Malfunction
    6. Emergency Contacts
    7. Evacuation
    8. Fire and/or Hazardous Spill
    9. Fire and Life Safety
    10. H1N1 Influenza Virus
    11. Homeland Security Threats
    12. Medical Emergency
    13. Public Access Defibrillation Program
    14. Power Failure
    15. Severe Weather
  7. Shuttle / Public Transportation
    1. Public Transportation
  8. Policies and Procedures
    1. Moving Policy
    2. Smoking
    3. Personal Electronics/ Appliances
    4. Service Animal Policies

Welcome

This handbook is designed to help you understand the operational aspects of the campus and to make it easier to interface with the campus facilities team here.  Transwestern serves as the campus manager and operates the campus on behalf of Johns Hopkins Facilities & Real Estate. We are here to help you, and Transwestern should be your first call for any operational issues on campus. 

The Transwestern campus facilities office is located on the second floor of the North Building, Suite N2500.

Transwestern
3910 Keswick Road, Suite N2500
Baltimore, MD 21211
KeswickFacilities@transwestern.com

 

Kathy Bauer
Property Manager
Email:Kathy.Bauer@transwestern.com
Direct:  443-997-0681 

 

Courtney McKeon
Assistant Property Manager
Email:Courtney.McKeon@transwestern.com
Direct:  443-997-0680


Every attempt has been made to provide current and accurate information in this handbook.  If you find that the information on this site is inaccurate, or if you have an idea about how to improve the site – please contact KeswickFacilities@transwestern.com with your concern.

Thank you for the opportunity to be of service to you.

Sincerely,

The Management Staff